Privacy Policy
We at HARD N SOFT TECHNOLOGIES PRIVATE LIMITED respect your privacy and are strongly committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, software platforms and online services (collectively, “Services”).
HARD N SOFT TECHNOLOGIES PRIVATE LIMITED also develops and operates software platforms, including artificial intelligence (AI) enabled services offered through Software-as-a-Service (SaaS) models. Some of these services may be accessed through dedicated product websites or applications. The collection and use of information in connection with those services may be further described in the privacy policies available on the respective service platforms.
We are committed to implementing policies, practices and processes to safeguard the collection, use and disclosure of the personal data you provide us, in compliance with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (in accordance with IT Act 2000 of India).
Information we collect
Although HnS tries to ensure that all information and recommendations, whether in relation to the products, services, offerings or otherwise (hereinafter “Information”) provided as part of this website is correct at the time of inclusion on the web site, HnS does not guarantee the accuracy of the Information. HnS makes no representations or warranties as to the completeness or accuracy of Information.
Personal Information
We may collect Personal Information if you create an account to use our Services or communicate with us. We collect information that alone or in combination with other information in our possession could be used to identify you as a user of our services
Personal Information may include identifiers such as name, contact information, email address, phone number, organization details, and other information that can reasonably identify an individual.
Account Information
When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, and transaction history, (collectively, “Account Information”).
AI Processing of User Inputs
Some of our Services may use artificial intelligence or automated technologies to process information provided by users. When you submit text, files, prompts, feedback, or other content to such services, the information may be processed by automated systems to generate outputs, responses, or recommendations as part of providing the service.
User Content
When you use our Services, we may collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Services (“Content”).
Communication Information
If you communicate with us, we may collect your name, contact information (mode of communication - mobile number / landline number / email id / address), and the contents of any messages you send (“Communication Information”).
Social Media Information
When you interact with our social media sites like Instagram, Facebook, X (Formerly Twitter), YouTube and LinkedIn, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, “Social Information”). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about social media activity.
Log Data
Information that your browser automatically sends whenever you use our website (“log data”). Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interacted with our website.
Usage Data
We may automatically collect information about your use of the Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, type of computer or mobile device, computer connection, IP address, and the like.
Device Information
Includes name of the device, operating system, screen resolution, language settings, connection speed and browser you are using. Information collected may depend on the type of device you use and its settings.
Cookies
We use cookies to operate and administer our Services and improve your experience on it. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website. Some of the cookies used are authentication cookies, security cookies, preference cookies and third-party cookies.
Analytics
We may use a variety of online analytics products that use cookies to help us analyze how users use our Services and enhance your experience when you use the Services. Some of the information analyzed are traffic sources, page views, unique visitors, conversion rates (use of call to action), average time spent on pages, exit pages.
How we use personal information
We may use Personal Information for the following purposes:
· To Provide customized user experiences
· To optimize website performance
· To enhance customer support
· To provide, administer, maintain, improve and/or analyze the Services
· To communicate with you
· To develop new programs and services
· To conduct research
· To conduct audits, reviews and analysis of our internal processes, action planning and managing commercial risks
· To prevent fraud, criminal activity, or misuses of our Services, and to ensure the security of our IT systems, architecture, and networks
To comply with Legal obligations and legal process and to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties
Aggregated or De-Identified Information: We may aggregate or de-identify Personal Information and use the aggregated information to
· Analyze the effectiveness of our Services
· Improve and add features to our Services,
· Conduct research and for other similar purposes.
In addition, from time to time, we may analyze the general behavior and characteristics of users of our Services and share aggregated information like general user statistics with third parties, publish such aggregated information or make such aggregated information generally available. We may collect aggregated information through the Services, through cookies, and through other means described in this Privacy Policy. We will maintain and use de-identified information in anonymous or de-identified form, and we will not attempt to reidentify the information.
Payment Processing
Where our Services involve subscription plans or paid services, payments may be processed through secure third-party payment processors. We do not store complete payment card details on our systems. Payment processors handle such information in accordance with their own privacy policies and security practices.
Disclosure of personal information
We may share information with trusted third-party service providers who support the operation of our Services. These may include cloud hosting providers, analytics providers, infrastructure providers, payment processors, and technology providers that assist in delivering our software and AI-enabled services. Such providers process information only on our behalf and under appropriate contractual obligations.
If required by the law, we may share personal information collected to government or Legal agency to
· Comply with a legal obligation, including to meet national security or law enforcement requirements
· Protect and defend our rights or property
· Prevent fraud
· Act in urgent circumstances to protect the personal safety of users of the Services, or the public
· Protect against legal liability
Your rights
You may use the "Contact Us" form and request to
· Correct or update your personal information.
· Protect and defend our rights or property
· Prevent fraud
· Act in urgent circumstances to protect the personal safety of users of the Services, or the public
· Protect against Terms & Conditions liability
Verification:
In order to protect your Personal Information from unauthorized access, change, or deletion, we may require you to verify your credentials before we process your request. We may ask you to provide additional Personal Information and proof for verification if we suspect fraudulent or malicious activity. If we cannot verify your identity, we will not provide, correct, or delete your Personal Information.
Authorized Agents
You may submit a rights request through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity and submit proof to us.
Children
Our Services are not directed at children who are under the age of 16. We do not knowingly collect Personal Information from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided Personal Information to HARD N SOFT TECHNOLOGIES PRIVATE LIMITED through the Service, please email us at support@hnsonline.com We will investigate any notification and if appropriate, delete the Personal Information from our systems.
Links to other websites
The Service may contain links to other websites not operated or controlled by HARD N SOFT TECHNOLOGIES PRIVATE LIMITED , including social media services (“Third Party Sites”). The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third-Party Sites and not by this Privacy Policy. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact the Third-Party Sites directly for information on their privacy practices and policies.
Security and Retention
We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. Email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service, or third-party websites.
We’ll retain your personal Information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. How long we retain Personal Information will depend on a number of factors, such as the amount, nature, and sensitivity of the information.
We may also anonymize or de-identify your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, as described above, in which case we may use this information indefinitely without further notice to you.
International users
By using our Service, you understand and acknowledge that your Personal Information will be transferred from your location to our facilities and servers in India
Your choices
If you choose not to provide Personal Information that is needed to use some features of our Service, you may be unable to use those features.
Changes to the Privacy Policy
We may change this Privacy Policy at any time. When we do, we will post an updated version on this website, unless another type of notice is required by applicable law. By continuing to use our Service or providing us with Personal Information after we have posted an updated Privacy Policy, or notified you by other means, you consent to the revised Privacy Policy.
How to Contact Us
Please contact support@hnsonline.com if you need any support or have any questions or concerns not already addressed in this Privacy Policy.